Field Service Contracts and Preventative Maintenance
Field service is keeping our world running, and our mission is to be the go-to application for every field service technician in the world. A mobile device is now necessary to keep up with the amount of data needed to perform the job. This device paired with the right data is the only way to achieve the best possible human interaction at the point of service. ServiceMax is delivering on this, and the impact is simple: lower costs, greater efficiency, happier customers and uncovering untapped revenue opportunities.
Features and Benefits
Inventory Visibility, Anywhere
Whether you employ a field service or depot repair strategy to service your customers, ServiceMax can help you resolve customer issues in the fastest, most efficient way possible -- leaving you with... Show more Whether you employ a field service or depot repair strategy to service your customers, ServiceMax can help you resolve customer issues in the fastest, most efficient way possible -- leaving you with the right parts and optimal inventory levels on the warehouse shelves, in the vans or with the customers. Show lessScheduling Flexibility
And, because no two companies are the same, we offer a number of different ways to schedule technicians — self scheduled, interactively scheduled or fully automated scheduling “optimization”, just to... Show more And, because no two companies are the same, we offer a number of different ways to schedule technicians — self scheduled, interactively scheduled or fully automated scheduling “optimization”, just to name a few. ServiceMax has the right options to help you efficiently manage work orders, maximize utilization rates, and keep your most valuable customers happy. Show lessServices Contracts and Maintenance Plans with Cash Flow in Mind
Service contracts can also drive more accurate invoicing and faster payments, reducing days sales outstanding (DSO) and resulting in happier, more satisfied customers. Last but not least, your field... Show more Service contracts can also drive more accurate invoicing and faster payments, reducing days sales outstanding (DSO) and resulting in happier, more satisfied customers. Last but not least, your field service team can also identify and communicate new sales opportunities, generating additional service revenue. Show lessQuick Answers, Ideas and Solutions, Right at Your Fingertips
More than just a social network, ServicePulse transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since... Show more More than just a social network, ServicePulse transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since ServicePulse is built on the proven Salesforce.com Chatter platform, sales and service can stay in synch by monitoring a seamless, real-time view of customer activity in their ticker. Even the machines themselves can take part; through our groundbreaking ProductPulse capability that enables internet-connected devices to post to the feed if there is an issue that requires service. Show lessGain Insights on Products in the Real World
By putting IoT to work for your service business, you reap the benefits of advanced diagnostics paired with service and parts information that speeds service delivery and shrinks resolution times. Not... Show more By putting IoT to work for your service business, you reap the benefits of advanced diagnostics paired with service and parts information that speeds service delivery and shrinks resolution times. Not only does it make proactive service a possibility, but it also enables service providers to create entirely new offerings, where the outcome – not the physical product – is what the customer buys. Show lessWhat is “Field-Ready” Mobile?
ServiceMax’s field-ready suite of mobile apps provides access regardless of location or connectivity. In addition to native, device-specific apps for iPhone, iPad and Android phones the ServiceMax... Show more ServiceMax’s field-ready suite of mobile apps provides access regardless of location or connectivity. In addition to native, device-specific apps for iPhone, iPad and Android phones the ServiceMax suite is HTML5-based, making it accessible via browser from virtually any device. Powered by the ServiceMax Infinity Framework, our field service apps are also highly configurable so field service organizations can seamlessly integrate their unique service processes without requiring any custom code. ServiceMax Mobile empowers field workers to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts and products in the field and much more. But the new strength of mobile is in halting service leakage, and instead turning your technicians into portable profit drivers. Show lessAlways-on Customer Engagement and Partner Visibility
ServiceMax Customer and Partner Communities provide all the visibility you, your partners and customers need. They extend ServiceMax’s complete, cloud-based field service software to engage with... Show more ServiceMax Customer and Partner Communities provide all the visibility you, your partners and customers need. They extend ServiceMax’s complete, cloud-based field service software to engage with anyone, whether they are internal to your organization or external, online or mobile ready in the field. Show lessClear and Meaningful Reports
With ServiceMax Reports & Dashboards you get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more. They give you, your executives and... Show more With ServiceMax Reports & Dashboards you get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more. They give you, your executives and service managers the ability to easily establish the key performance indicators (KPIs) that keep your service business profitable and competitive. Show lessCloud, Meet Field Service
Field service is inherently mobile, social and time sensitive. The field service industry needs modern technologies that compliment these attributes and this is where ServiceMax comes in. Built on the... Show more Field service is inherently mobile, social and time sensitive. The field service industry needs modern technologies that compliment these attributes and this is where ServiceMax comes in. Built on the Salesforce1 platform from Salesforce.com, ServiceMax delivers secure access to your information 24/7/365 on any device, from anywhere. Your technicians are always connected, gathering customer intelligence and leveraging tribal knowledge. Delivered in the cloud, ServiceMax lets you focus on field service with quick deployment, world-class security, ease of customization, and service revenue. Show lessConsistent Best Practices with Service Flow Manager
Service Flow Manager (SFM) has transformed the way business processes are deployed, updated and optimized, all while reducing training requirements. With SFM, service organizations can now quickly... Show more Service Flow Manager (SFM) has transformed the way business processes are deployed, updated and optimized, all while reducing training requirements. With SFM, service organizations can now quickly integrate their business processes directly into ServiceMax through an intuitive drag-and-drop interface, allowing processes to be easily adapted and deployed to any device as business needs change. The result is consistent, best practice driven, “guided” service on every customer visit. Show lessUsually installed with
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