ServiceMax

Managed Services Contracts with Templates

Operations

Parts

Field Service Inventory, Parts and Reverse Logistics. Manage parts, returns and repairs across any service network.

Service Parts

"Sorry, I don't have that part in my van – I'll track one down and come back later." Nothing is more frustrating for your customer or your technician. With ServiceMax, our end-to-end solution helps ensure this a rare occurrence. Careful tracking of parts in the warehouse and in trunk stock ensures you know where parts are at all times.
Features and Benefits
ServiceMax provides visibility into trunk stock during the scheduling process and ensures that the right technician with the right parts is dispatched in the first place, thereby increasing your first-time fix rate. In addition, trigger-based parts auto-replenishment features minimize overstocking while simultaneously preventing stock “run outs,” ensuring optimal inventory levels that technicians can rely on for their parts requisitions.
Features
• Manage inventory data for all types of parts transactions including parts requests, return material authorizations (RMAs), stock adjustment or stock transfer
• Provide service partners a real-time view into parts availability, and the ability to request/ship parts and initiate/ close parts transactions
• Handle large volumes with ease via batch entitlement checks, and barcode-enabled receipts, moves and shipments
• Feed parts availability and location information back into the field service scheduling process to ensure first time fixes
• Intelligently schedule parts during schedule optimization
• Empower technicians to quickly locate the right part via advanced lookup filters for both their own trunk stock, as well as nearby technicians and depots
Benefits
• Increase first time fix rates by ensuring the right tech with the right part arrives at the customer site
• Reduce inventory costs by minimizing parts leakage and write-downs
• Reduce costs by using refurbished products/parts to increase spare parts inventory
• Comply with regulatory requirements by providing audit trails on all parts movements
• Increase field technician utilization rates by making easier and faster to order parts or log the use of a part while in the field

Reverse Logistics

Benefits
• Ensure timely, hassle-free customer replacements or repairs, increasing both customer loyalty and retention
• Provide your customer service team seamless visibility into returns or repairs throughout the service chain
• Reduce costs by using refurbished products/parts to increase spare parts inventory
• Increase revenue by using refurbished parts/products as replacements in the field and putting available new merchandise in the hands of sales, not service
• Improve product quality by analyzing return and repair data across your network
• Consolidate and own the customer relationship across various authorized service centers (ASCs) to better understand buying behavior
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Features and Benefits
How do you optimize the process when multiple repair centers, depots and suppliers across the globe are all involved? Luckily, ServiceMax enables you to model your service network and set up complex routing rules to automatically speed returns through multiple depots and locations.
Features
• Manage forward and reverse logistics for all types of parts and product transactions, including return material authorizations (RMAs), field replaceable unit (FRU) returns, exchanges and repairs
• Model and manage complex distribution networks to manage returns, including global parts depots, in-country hubs, regional distribution centers (RDCs), field stocking locations (FSLs) and third-party repair centers
• Set up complex routing rules to automatically speed returns through multiple depots and locations
• Maintain a product revision and substitution matrix for quick customer exchanges and upgrades
• Handle large volumes with ease via batch entitlement checks, and barcode-enabled receipts, moves and shipments
• Analyze return volumes and trends to provide valuable input to quality, engineering and materials planning team
• Support global networks in multiple languages

Inventory and Depot Repair

Managing inventory is a constant balancing act. Carry too little inventory and you risk losing revenue opportunities and disappointing customers who can't get the part or product they need. Carry too much inventory and your company is hit with costly write-downs.
Features and Benefits
ServiceMax helps you maintain optimal inventory levels. Our inventory management capabilities enable users to manage the inventory locations, inventory updates and stock history for all types of locations from warehouses, depot repair facilities, technician trucks or any other virtual inventory locations. Real-time inventory updates ensures that your inventory is up-to-date, accurate and audited–thereby minimizing inventory leakage and write-downs.
Features
• Manage inventory data for all types of parts transactions including parts requests, return material authorizations (RMAs), stock adjustment or stock transfer
• Provide service partners a real-time view into inventory, and the ability to request/ship parts and initiate/close parts transactions
• Manage forward and reverse logistics to and from your depot repair centers
Benefits
• Minimize inventory leakage and write-downs with a consolidated view of all inventory across multiple facilities, including warehouses, depot repair centers and trunk stock
• Maintain optimal inventory levels, enabling your business to keep costs low and customers happy
• Comply with regulatory requirements by providing audit trails on inventory
• Utilize depot repair centers to cost-effectively repair and refurbish products so they can be returned to inventory

Resolving Customer Issues Fast and Efficiently

Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships. But they also represent a unique opportunity. A timely, hassle-free replacement or repair can result in a customer more loyal to your brand than ever before, while a quick turnaround of refurbished products or parts can significantly lower costs and positively impact your bottom line.

Scheduling

Field Workforce Scheduling. Get the right people to the right job every time.

Work Order Management

Features and Benefits
Manage the creation, assignment, execution, closure and debrief of field work orders internally, and across your partner service teams. Now you can be confident that your field team utilization is the highest it can be, manage and monitor service requests to ensure that they are resolved within SLA commitments, and delight customers to drive new revenue opportunities.
Features
• Define, view and track service teams, partner service teams and corresponding territories
• Empower employee or partner technicians to create, assign, update and debrief a field work order
• Manage the work order process for both break/fix and preventive maintenance scenarios
• Easily debrief a work order, even when multiple products are serviced
• Offers optimized schedules BEFORE the appointment is booked
• Empower technicians to access and update their work orders from mobile devices, whether they are on or offline
• Generate estimates and quotes
• Capture actual time and expense items and generate service reports or pro-forma invoices for customer signature, reducing confusion and avoiding costly billing errors
• Provide real-time SLA counters on the work order to heighten awareness of potential violations
• Design and update work order processes using drag-and-drop via our Infinity Framework, speeding initial deployment and easing the process for ongoing changes to workflow
• Dynamically guide field technicians and partners through workflows, ensuring consistent and best practice-driven service quality on every visit, while reducing training requirements
• Empower customer service to manage and analyze the entire problem to resolution path including customer description of the problem, root cause analysis data, failure data and fix data all in one centralized location
• Generate insightful reports and dashboards on work order data including the team's service history, overall parts usage and time consumed and failure analysis
• Empower customers to obtain status or create their work orders from the customer community
Benefits
• Eliminate paperwork
• Maximize the productivity of your field service teams (including service partners)
• Improve technician utilization by enabling them to work with or without an Internet connection
• Reduce confusion about the work to be performed
• Reduce billing errors
• Speed collections and reduce days sales outstanding
• Reduce costs by more accurately tracking technician time, parts and labor expenses
• Maintain visibility and ownership of your customer relationships through the entire service delivery process to maximize customer delight
• Reduce SLA commitment violations
• Minimize operational costs by empowering your customers and partners with real-time work order status updates
• Improve service delivery by analyzing trends and gaining insight on overall time and parts consumption, service history, root cause and failure analysis and much more
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted. ServiceMax enables you to manage field service teams, their territories, and the corresponding field activities for all service models; product break/fix, systems repair, infrastructure and preventive maintenance.

Advanced Scheduling

Assigning jobs to your field service technicians can be a complex operation. Are your most valuable customers prioritized, or is the squeakiest wheel eating up your valuable resources? To ensure high efficiency while maintaining customer delight, you need to:
• Ensure that the right job is assigned to the most appropriately skilled technician(s)
• Ensure that the technicians do not have overbooked or infeasible schedules
• Ensure customers' appointment time windows are adhered to
• Ensure that your technicians work more and travel less
• Ensure that the schedule is efficient as possible without negatively impacting resolution times or customer satisfaction
• Ensure that priority customers receive attention first
Features and Benefits
ServiceMax's advanced scheduling capabilities boast an exceptional user interface to manage manual, interactive and even fully automatic scheduling processes. Manage the schedules of both your own employees and your partner-employed technicians. By leveraging our intuitive, drag-and-drop dispatch console, you can assign and setup schedules for multiple work orders simultaneously. Increase first time fix rates and reduce mean time to repair by quickly dispatching the right technician to the job.
Features
• Empower your dispatcher with our rich, interactive and highly configurable dispatch console
• View work order lists based on users query criteria like unassigned, assigned, high priority, etc.
• Drag-and-drop work order assignments to technicians
• Feed parts availability and location information back into the field service scheduling process to ensure first time fixes
• Find the right technician for selected work orders based on territory or proximity
• Assign multiple technicians or service teams to a job/work order
• Adjust work order criteria directly from the Dispatch Console
• Set up pre-defined rules to automatically assign technicians based on skills, expertise levels, proximity to the job and driving distances to work orders
• Bi-directional integration to desktop calendar tools i.e. Outlook, Lotus Notes
• Automatically dispatch and assign work orders to service partner resources based on pre-defined partnership terms
• Prioritize assignments based on customer priority, part availability, or service request priority
• Ability to support “Drip-Feed” scheduling, or the dynamic update of the schedule to the technician/engineer once he or she completes the previous job
Benefits
• Improve the efficiency of your dispatch operations
• Increase first time fix rates and customer satisfaction
• Increase technician utilization rates by decreasing windshield time, and increasing wrench time
• Meet customer SLA commitments efficiently and on time
• Leverage your service partners more effectively to reduce costs and improve service delivery

Workforce Optimization

Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and situation severity with ease. But what happens when there are 100 techs to manage, or 1000 or 10,000? As complexity rises, we humans need a bit of assistance – that's where OptiMax comes in.
Features and Benefits
OptiMax from ServiceMax is an automated scheduling, workforce optimization and dispatch solution, delivered in the cloud as part of ServiceMax's complete field service solution. Workforce optimization frees organizations from people-heavy, manual dispatch processes and delivers an optimized schedule based on the rules you prioritize. Dramatically improve the efficiency of your scheduling and dispatch operations, cut costs and enable your technicians to perform more jobs each day.
Features
• World-class optimization that is part of a complete field service suite
• Automates schedule optimization, assigning each technician the optimum work orders to achieve service goals
• Designed with multiple industry verticals in mind to support many different optimization needs
• Optimize the schedules of both employees and partner resources in a single system
• View optimized schedules on virtually any mobile device — tablets, smartphones, laptops — via our HTML5 interface
• Ability to support “Drip-Feed” scheduling, or the dynamic update of the schedule to the technician/engineer once he or she completes the previous job
• Intra-day scheduling to accommodate high priority, low lead-time work orders and to plan for additional emergencies or new service requests
• Ability to override automatic scheduling decisions as needed
• Multi-skill technician matching engine:
Eligibility criteria to narrow qualified techs — visa, permit, certification
Skill matrix-based matching of right tech to right job — multiple skills and skill levels
Get a tech onsite ASAP — best-fit optimization on the nearest available qualified tech
• Intelligently schedules parts
• Street Level Routing (SLR)
Route optimization based street-level drive routes
Drive time computation based on true drive times
• Expedited handling of high priority jobs
• Setup system to react to high priority orders as they come in and customer down, high value customer, emergency service.
Benefits
• Increase first time fix rates by sending the right tech for the right job with the right parts
• Grow service revenue and profitability by completing more jobs per day
• Increase technician utilization rates with intelligent, automated dispatch and access to dynamic, optimized schedules in the field
• Improve customer satisfaction with multi-skill technician matching, on time arrivals and quick resolution times
• Free dispatchers to focus only on exceptions; manage larger teams effectively with fewer dispatchers
• Increase technician utilization and reduce costs and overtime by optimizing for driving distances and fuel consumption
• Increase effectiveness throughout the service delivery chain, not just increased efficiency

Linx for ServicePower Optimization

Do you have thousands of field resources to schedule? If you do, you know the complexity is enormous. That’s why ServiceMax has teamed with ServicePower to combine the industry’s only “always on”, continuous workforce optimization solution with our cloud-based, mobile field service suite.
Features and Benefits
ServiceMax Linx for ServicePower from ServiceMax is an automated scheduling, workforce optimization and dispatch solution, delivered in the cloud as part of ServiceMax’s complete field service solution. Utilizing ServicePower’s patented, artificial intelligence-based algorithm to continuously optimize routes and intelligently schedule parts, ServiceMax Linx for ServicePower ensures that the dispatched technician is the right person for the job, with the skills and parts to get even a complex job done the first time.
Features
• World-class optimization that is part of a complete field service suite
• Automates schedule optimization, assigning each technician the optimum work orders to achieve service goals
• Utilizes a patented, artificial intelligence-based algorithm
• Continuously optimizes various types of jobs, including more complex jobs, preventive maintenance, multi-stage jobs that require sequencing and other service level agreements (SLAs) that may span multiple time periods
• Offers optimized schedules BEFORE the appointment is booked
• Intelligently schedules parts
• Ability to offer tighter appointment windows and a variety of customer preferences (am/pm, early/late, 1hr, 2hr)
• Designed with multiple industry verticals in mind to support many different optimization needs
• Proprietary “travel matrix” technology pre-calculates expected travel times to ensure schedule accuracy and meet customer appointment windows
• Optimize the schedules of both employees and partner resources in a single system
• View optimized schedules on virtually any mobile device – tablets, smartphones, laptops – via our HTML5 interface
• Manages field employees or dedicated contractor resource ‘profiles’, including skills, shift patterns, administrative tasks, vacation, languages, product certification, and flexible field resource territories
• Expedited handling of high priority jobs
Benefits
• Increase first time fix rates by sending the right tech for the right job with the right parts
• Grow service revenue and profitability by completing more jobs per day
• Increase technician utilization rates with intelligent, “always on”, continuous optimization
• Improve customer satisfaction with properly skilled technicians, on time arrivals and quick resolution times
• Free dispatchers to focus only on exceptions; manage larger teams effectively with few or no dispatchers
• Increase technician utilization and reduce costs and overtime by optimizing for driving distances and fuel consumption
• Increase effectiveness throughout the service delivery chain, not just increased efficiency

Contracts

Field Service Contracts and Preventative Maintenance. Know your customers; grow your service revenue.

Installed Base Management

In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer faster than a service technician or call center agent who knows none of the details about the issue or challenge they are experiencing, and the past history that has lead them to this point.
Features and Benefits
With ServiceMax, it's virtually impossible for your team to be in the dark. Every single member of the service delivery team – regardless of whether they are your employee or the employee of a partner -- has full access to contacts, cases, installed products, location information, service level agreement (SLA) details, work order history, work order status, warranty and entitlement information and so much more. And this real-time information is not just available when they are at their desks, but is at their fingertips on their mobile device, both on and offline. Customer knowledge is the key to a successful customer relationship – get ready to delight your customers and grow your business.
Features
• Keep “one source of customer truth” with our 100% native Force.com solution – all customer data (Contacts, Accounts, Opportunities, Cases from Salesforce.com's Sales Cloud and Service Cloud, as well as ServiceMax objects such as Work Orders, Contracts, Parts Orders, etc.) are seamless and visible throughout your business
• Easily update all customer details, including contacts, locations, installed products, product configurations, and more
• Track and manage installed products for each customer by individual component, serialized part level or revision level across locations
• Access a hierarchical tree-structure display of detailed product configuration and status of installed products, parts and equipment
• Easily track and share the complete history of shipments, installations, de-installations, and equipment moves
• Enable SLA compliance visibility through countdown clocks based on SLA terms specific to the customer
• Empower customers to update their own details via our customer portal
• Empower your partners to update customer details via our partner portal
• Use a browser to access and update all customer data using virtually any mobile device, such as a smartphone or tablet, via our HTML5-enabled solution
• Access and update customer data even when you are offline/have no connectivity, using either our award-winning ServiceMax Mobile for iPad, or our ServiceMax Mobile for Laptops
• Access reports and dashboards that provide insight into customer trends and profitability
• Support your global business in multiple languages and multiple currencies
Benefits
• Delight your customers on every interaction, and never force them to answer the same question twice
• Delight your customers on every interaction, and never force them to answer the same question twice
• Reduce Average Call Handling Time (ACHT) in the call center by decreasing the number of queries they have to make to the customer to assess the situation
• Reduce ACHT by making it easier to update customer history, warranty information, and detailed location and equipment configurations
• Improve your efficiency in the field with instant access to detailed customer, location and installed product information on a mobile device, accessible both on and offline
• Improve service level agreement (SLA) compliance rates and exceed customer expectations
• Improve visibility into customer cases and issues, and use the information to improve product and service design and quality
• Identify new revenue opportunities by tracking competitor products at your customer sites

Entitlements and Warranty Management

Features and Benefits
ServiceMax can make free service and warranty leakage a thing of the past, contributing to both your top and bottom line results. Automatic entitlement checks verify immediately whether customers are entitled to a specific service, even if it's part of a complex contract that includes metered services (i.e. 5 visits per year, or 20 hours of on-site service, etc.). Automated warranty renewals also ensure that customer warranties don't lapse unexpectedly, and service revenues stay consistent and predictable. Worry that your customers will be up in arms at having to pay for service? Proper warranty and entitlements tracking actually improves overall customer satisfaction – easing the burden on the customer to remember to renew warranties, protecting them from unexpected/unpredictable repair costs, and improving their confidence in you as a service provider.
Features
• Comprehensive, automated entitlement verification – product, location, named contact, availed and remaining services
• Perform an entitlement check anywhere, via a mobile device
• View, track and change warranties and service contracts at a customer, site, product and component level
• Manage automatic service contract/warranty renewals
• Handle large volumes with ease via batch entitlement checks, and barcode-enabled receipts, moves and shipments
• Support for metered services, including the ability to monitor and debit usage so that entitlements remain clear
Benefits
• Complete visibility into warranties and entitlements in service delivery means you never give away free service
• Increase profitability by reducing warranty leakage (paying out on a fraudulent warranty claim or servicing a product for free when you don't have to)
• Increase revenue by proactively renewing expiring warranties
• Improve the efficiency of your service operations and reduce Average Call Handling Time (ACHT) by automating entitlement checks
• Increase customer satisfaction by protecting your customers from unexpected repair costs, and building confidence in you as a service provider
The last thing any good service leader wants to do is give away service for free. Yet so many service organizations – even those that are part of multi-million-dollar businesses – find it such a struggle to track entitlements, that many just don't always question whether the customer is entitled to service or not – and your customer certainly won't correct you!

Service and Maintenance Plans

The ability to offer a well-designed slate of service solutions can boost both top and bottom line results significantly. Yet many organizations shy away from “standardized” service offerings, fearing that consistency will be difficult to enforce or too hard to administer. With ServiceMax, you can define and manage a wide range of service and maintenance plans that enable expansion into new markets, and increase service revenue and profits.
Features and Benefits
Our contract management capabilities enable your organization to define the service offerings that are as simple or complex as your customers need, and then consistently price, manage and even meter services against the resulting contract so that everyone is on the same page. Once the service is delivered, you can create and present a pro-forma invoice and even get the customer's sign-off on a mobile device while onsite to ensure accurate and timely billing.
Features
• Create and manage service plans/templates of popular service offerings
• Quickly author complex service contracts based on service plans that automatically include the plan details, yet still are extremely flexible to enable specific exceptions and adjustments
• Manage the service contract lifecycle – author, quote, activate, renew, cancel
• Support for multiple product and labor pricebooks to ensure consistent and accurate pricing of labor, parts, products and consumables
• Rich labor pricing options; including fixed price, minimum labor charged, rounding time charged and the ability set product or product line-specific labor pricing
• Define service level agreement (SLA) tiers, for example Gold, Silver, Bronze tiers with defined response and resolution times
• Include SLA tier, part, labor, travel pricing, services and allowed quantities on contracts
• Automatic calculation of work order line pricing based on contract price terms and discounts, even from a mobile device
• Automatic pro-forma invoice creation for contract and service billing
• Ability to present the pro-forma invoice on a mobile device to the customer while on site, and even capture a signature on the spot
• Manage automatic service contract renewals
• Support for preventive maintenance plan templates with required parts and checklists as a part of the service contract
• Access to contract details via the customer or partner community or portal.
• Support your global business in multiple languages and multiple currencies
Benefits
• Grow your service business with expansion into new markets and the ability to deliver new service offerings
• Speed up cash flow by ensuring accurate service tracking and billing
• Improve the accuracy of service quotes and estimates
• Improve customer satisfaction by using easy to understand, standardized service plans
• Improve the consistency of service offerings, thus ensuring predictable and dependable profitability
• Analyze, devise and monitor new revenue streams and profitability to get insight into profitable vs. underperforming service market segments

ServiceMax Linx for QuickBooks®

Features
• Generate pro-forma invoices that can be presented by the technician for electronic signature while on site
• Automatically create estimates and invoices in QuickBooks® from ServiceMax work order details
• Choose from uni-directional (ServiceMax to QuickBooks®) or bi-directional integration options that fit any budget
• Support for multiple product and labor pricebooks to ensure consistent and accurate pricing of labor, parts, products and consumables
• Empower technicians with mobile access to product and service pricing, quoting and contract information
• Empower your accounting team with the ability to view dashboards and analytics on service profitability, revenue and cost
Benefits
• Shorten the service to cash cycle with faster and more accurate invoicing
• Eliminate manual data entry and paper, and increase the productivity of your service organization
• Cut costs by eliminating or repurposing data entry personnel
• Improve customer satisfaction by using easy to understand, standardized service plans
• Increase customer satisfaction by eliminating billing errors and “surprises”
• Gain insights from service revenue and cost data and make better business decisions
Consider the following common scenario: Your tech completes billable service and retrieves a signed, semi-legible work order from the customer. The tech then has to physically drop off/mail/fax the paper to the home office, where it is picked up by the accounting clerk who must manually enter the data into at least one, and perhaps several, different computer systems, including your QuickBooks® accounting system. Then a hopefully accurate, but possibly inaccurate, invoice is generated and mailed to the customer for payment. Any discrepancies and you are in a back and forth with your customer as to how much they actually owe for the service performed. Weeks later, you may finally collect the cash. With ServiceMax Linx for QuickBooks®, you can eliminate all these headaches.
Features and Benefits
ServiceMax Linx for QuickBooks® connects ServiceMax’s modern, cloud-based and end-to-end field service software solution to your QuickBooks® accounting system, so that you can bill for service in record time. With ServiceMax and QuickBooks®, you can eliminate double data entry and paper, and collect cash faster than ever before. Our customers typically see service to cash cycle times drop from weeks to a matter of days.

Repair, Maintain and Grow with ServiceMax

Keeping accurate service contracts, maintenance plans, warranties and installed products, across customers and locations is difficult to do, yet crucial to success. ServiceMax ensures that vital contracts, maintenance and entitlement data is accurate, available anywhere, and visible to the right parties throughout the service delivery lifecycle so that you deliver service exactly when it is needed and never give it away for free.

Social

Collaborate to perfect service delivery and delight customers.

Always Stay Up to Date for Fast Response

What if you could send your best people, your best solutions, the latest technologies, and the best ideas from across your entire organization on every service call? With ServicePulse from ServiceMax, you can.

Connected Field Services

Elevate to proactive service for greater productivity and better products.

Connect Products, People and Process for Flawless Field Service

Your flagship product just sent an alert from the customer’s location, it’s failing, downtime is imminent, but you don't worry. You have all the information you need to diagnose the issue, send an engineer and fix the problem before it ever becomes one. Sound too good to be true?
Well, the future of field service is here. Together with PTC Thingworx, ServiceMax delivers the first ever connected field service product.

Mobile

Access anytime, anywhere with field-ready mobile apps.

We Provide Solutions for the Field Technician

There are very few jobs that demand the use of mobile technology more than that of a field service technician. Your technicians require critical service information and customer data at their fingertips, no matter where or when, so they can solve customer issues fast. With ServiceMax Mobile, your field techs, service managers, and executives can each access ServiceMax from virtually any device anytime, anywhere. As well, the platform is designed to work with larger companies, so if you have dozens of technicians in the field, they all can be linked.

Customer and Partner Communities

Grow your business with customer and partner visibility.

Connecting with Customers and Partners for Perfect Service

Web technology has increased the expectations of customers and enhanced the ability to collaborate with partners. Customers want to log issues and view their information online. Partners represent you and need detailed information to serve customers well. Similarly, you need visibility into each partner's operation to ensure transparency and great service.

Reports and Dashboards

Achieve your goals with powerful information that helps you make the right decisions for delighting customers.

Make Fast Decisions that Create Better Service

Today's fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and service revenues flowing.

Cloud Computing

Maintain profitability with deployments that keep you focused.

It’s Different in the cloud

Living with traditional on-premise business applications has always been too complicated, too slow, and too expensive. On-premise applications need a data center with office space, power, cooling, bandwidth, networks, servers, and storage. As well as complicated software stack, and a team of experts to install, configure, and run them. When you multiply these headaches across dozens or hundreds of applications, it's easy to see why the biggest companies with the best IT departments aren't getting the solutions they need. Small businesses don't stand a chance.

Infinity Framework

Adapt quickly as your business changes.

Stay Agile and Stay Ahead of the Competition

The Infinity Framework is the fastest way to design and deploy for optimal business processes. You adapt to change quickly and always stay steps ahead of the competition. In addition to our productized ServiceMax Linx integrations, our open framework easily integrates via APIs to the enterprise software already in your environment. Support for 14 languages, plus a translation workbench ensures you can deploy in the languages you need. And, of course, our Service Flow Manager ensures you can configure the solution to fit your processes both today and tomorrow.